£250pp per ticket. ECO FLEX. Air Transat operate out of the UK under EU Regulations EC 261/2004 and C(2020)1830 (Covid update). I spent an hour on the phone today to a women who laughed constantly when I asked for a refund. Contact Air Transat customer service. If you want to have an immediate enquiry, you can contact us during our call centre hours on 0207 616 9187.--Contact information Email the CAA ( Civil Aviation Authority) and complain about Air Transat refusing to refund you despite EU261. Up to 24 Hrs. These rules state: 3.2. Air Transat is owned and operated by Transat A.T. Inc., having access to a fleet of 38 aircraft. prior to departure. Tell us what you'd like to do and what you want from your holiday and we'll create a tailor made itinerary. I read their terms and conditions and agreed to them however Air transat cancelled my flights and now say that although their terms and conditions clearly stated that if THEY cancelled my flight I would be entitled to a full refund they were now saying that they are not going to do that. I would NOT recommend using Air Transat as they have ZERO respect for their customers. ECO BUDGET. UK- Canada. 3. Deposit. All complaints and comments regarding your recent travel experience with Air Transat may be registered with the US Department of Transportation's Aviation Consumer Protection Division (ACPD) by the following methods: By Mail: Aviation Consumer Protection Division, C-75 U.S. Department of Transportation 1200 New Jersey Ave, S.E. The COVID-19 Pandemic caused Air Transat to cancel my flight to Dublin, Ireland, and rightfully so. According to Canadian Law, if the contract is frustrated, customers have the right to receive full refund, but the airline does not want to take this into consideration. 100% non refundable. 4. £100pp per sector. I booked air transat direct for a… I booked air transat direct for a return flight Dublin to Toronto. Right to reimbursement or re-routing: Air Transat is a Canadian airline based in Montreal, Quebec. Air Transat operate out of the UK under EU Regulations EC 261/2004 and C(2020)1830 (Covid update). They cancelled our flight due to COVID19 and do not give us the full refund and only offer a voucher. Air Transat Customer Service: Local Phone Numbers For any request to a reservation, a price quote, or modification in booking, please contact our customer service at 1-877-TRANSAT (872-6728) 4 a.m. - 11 p.m. (EST), 7 days a week. These rules state: 3.2. Founded in 1986, it is the country's third-largest airline, operating scheduled and charter flights, serving 60 destinations in 25 countries. £150* Return Cancellation. One way Cancellation. If you have any queries about your flights, your holiday, these Terms and Conditions or if you need to contact us for any other reason, please get in touch using the following: I've emailed and phoned about a refund but it is always declined. I eventually spoke with an Air Transat Customer Service supervisor on the phone, and she said the company would only issue a credit, even after I explained my legal rights. Full Payment. £125** £100** £200** Changes* None permitted. You can call Air Transat at (877) 872-6728 toll free number, fill out a contact form on their website www.airtransat.com, or write a letter to Air Transat A.T. Inc, 300 Léo-Pariseau, Suite 1200, Montreal, Quebec, H2X 4C2, Canada. Free of charge. 100% non refundable. 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